2025 Refund and Return Policy Statement of the Tour of Qinghai Lake Official Website

one, Terms of Service for Cycling Registration

1. Refund application time limit

   • Before the start of the event 30 day (2025 years 9 month 7 Recently) : A full refund can be applied for

   • Before the event 15-30 day: Refund the registration fee 70%

   • Before the event 7-15 day: Refund the registration fee 50%

   • Before the start of the game 7 Within a day: No refunds accepted

2. Handling of special circumstances

   • Due to natural disasters/The government directive led to the cancellation of the event: Full automatic refund

   • Contestants should provide medical certificates of injury or illness from the hospital: Deduction 10%The handling fee will be refunded

3. Operation process
   → Log in to your personal center on the official website→"My registration"→Submit a refund application→3 The original payment path will be returned within one working day

two, Purchase policy for peripheral goods

1. Return standard

   • After signing for 7 Returns are accepted within the same day without any reason (The product has not been opened, The label is intact)

   • Quality issue: 15 Free returns and exchanges are available within days (Quality inspection photos must be attached)

2. Exceptions
   × Customized products (Engraved cycling water bottle, Personalized number bibs, etc)
   × Opened food/Health supplements

3. Freight rules

   • Returns for non-quality issues: The buyer bears the round-trip shipping cost

   • Sent by mistake/Damage problem: The official covers SF Express 'cash on delivery

three, General Terms

1. All applications must be submitted online through the official website, No phone calls accepted/Mail acceptance

2. Refund arrival cycle: Alipay/Wechat Pay (3 One working day) , Bank card (7-15 One working day)

3. Dispute resolution: Please contact us xxx, Attached are screenshots of the order and problem descriptions